Return Policy

At BrayCore Education, we strive to ensure your satisfaction with every purchase. If you need to
return an item, please carefully review our return policy below:

Return Authorization Required

All returns must obtain a Return Authorization (RA) Number before being sent back. To request an RA Number, please email us at cmsupport@braycorestore.com or call our Customer Support Team at (888) 536-4333. Any returns sent without prior authorization may incur additional fees.

Return Eligibility and Timeframes

• Return Request Deadline: You must request a return within 30 days of the original purchase date.

• Return Shipping and Timeline: Returns must be shipped to the address given to you during authorization. Items must be sent by prepaid freight at the customer’s expense, with the RA Number clearly displayed on the outside of the package. All items must be received back at our supplier warehouse within 45 days of the purchase date.

Inspection and Restocking Fees

• Condition of Returns: All returned merchandise is subject to inspection. Items must be in saleable condition to qualify for credit.

• Restocking Fees: All returned merchandise is subject to a 15% restocking fee applied to the credited value.

• Unauthorized Returns: Items returned without an RA Number will incur a 30% restocking fee or, at our discretion, may be shipped back to the customer at the customer’s expense.

Non-Returnable Items and Additional Conditions

• No Credit on Freight: Credit will not be issued for freight charges.

• Non-Returnable Items: Discontinued, factory-direct, and special-order items may not be returned.

*Print-on-demand apparel items follow a separate return policy due to their custom production process. Please review our Print-On-Demand Apparel Return Policy for full details.

Print-On-Demand Apparel Return Policy

Some BrayCore Education products, including select apparel items, are produced through a Print-On-Demand (POD) fulfillment partner and are custom printed when an order is placed.

Because these products are made specifically for each customer, they cannot be returned or exchanged due to sizing, color preference, or buyer’s remorse.

Returns or replacements for POD items are only accepted under the following conditions:

• The item arrives damaged or defective
• The product contains a printing or manufacturing error
• The item received is incorrect

If your POD item qualifies for a replacement, please contact us within 7 days of delivery and include:

• Order Number
• Photo of the damaged or incorrect item
• Description of the issue

Once verified, we will coordinate a replacement or appropriate resolution at no additional cost.

Do not return POD items without authorization, as these products are fulfilled through third-party printing partners.

Order Confirmation and Production

Because print-on-demand items are produced specifically for each order, production begins shortly after the order is placed. By completing a purchase, customers acknowledge that custom items enter production quickly and orders cannot be canceled or modified once production has started.

How to Initiate a Return

To request a return, please email cmsupport@braycorestore.com with the following information:

• Order Number
• Item(s) Requesting to be Returned
• First and Last Name
• Address
• Phone Number
• Original Purchase Date
• Copy of the Original Purchase Receipt

Alternatively, you may call our Customer Support Team at (888) 536-4333.

Please do not return any items without receiving a Returns Authorization Number and Return Shipping Information from our team.

Approved returns for standard BrayCore Education products should be mailed to:

BrayCore Education
2575 Schillinger Road
Semmes, AL 36575

Important:
Some items, including print-on-demand apparel, ship from third-party fulfillment partners. If a return is approved for one of these products, the correct return address will be provided during the Return Authorization process.